Articles

 Can I get additional IPv4 IPs but on different subnets?

This depends on availability. We currently have access to different subnets but some are all used...

 Can I manage my own rDNS record?

No, you need to send us a ticket, so we can set it for you. It needs to contain your VPS IP and...

 Can I max out my CPU 24x7?

No you may not. CPUs are a shared resource and there is simply not enough CPUs in the server to...

 Can I pay with a PayPal Subscription?

We allow Paypal Subscriptions once a client has paid for their first invoice. We do not allow...

 Can I request a custom plan?

Of course! Contact our sales team and we can create a special plan that fits for your needs. Just...

 Do you allow ______?

You can have a look at the Terms of Service for what is allowed and what isn't.

 Do you have a test IP/file so I can test your network?

Yes, send a ticket for it.

 Do you offer 24x7 support?

While we do not have support staff sitting at a PC 24 hours a day 7 days a week, we do have a...

 Do you offer any type of SLA?

We offer a 99.9% uptime SLA. We strive to provide as little to no downtime as possible. We run...

 Do you offer instant setup?

Yes we do. All new VPS orders are setup as soon as the first invoice is paid as long as it passes...

 Do you offer IPv6 addresses?

Not yet.

 Do you offer TUN/TAP and/or PPTP on OpenVZ?

Yes we do, all three can be enabled in our control panel.

 How do I order more IPs?

If you need several additional IPs, please open a ticket with our Billing department. We will...

 How fast is the port speed?

All of our nodes have bonded 1Gbps NICs. However your VPS may not reach full 1 Gigabit because...

 How long will I have to wait for a response to my ticket?

Our mission is to answer all client tickets within 6 hours.

 I am having trouble using the Java VNC console for my KVM VPS. What can I do?

1. Click the VNC button.2. Enter the VNC details in a desktop VNC client of your choosing.3....

 I am unable to load the serial console.

We have found that different browsers work better than others but if you continue to have...

 What are the advantages/disadvantages of OpenVPN?

Pros:A completely open source build making it very versatile and well supported.High level of...

 What are the advantages/disadvantages of PPTP?

Pros:Extremely easy to setup on all standard Operating Systems and devices (Windows, Mac, Linux,...

 What disk types you offer?

We offer different disk types for the locations as follows:OpenVZ VPS:Buffalo, NY:HDD SSDChicago,...

 What is "Burstable RAM"?

OpenVZ containers allow us to set 2 types of RAM, guaranteed and burstable. Guaranteed RAM is...

 What is a VPS?

Per Wikipedia, a VPS (Virtual Private Server) runs its own copy of an operating system, and...

 What is rsync?

rsync is the most common backup program used today. It provides many advantages over other backup...

 What is SSH?

SSH stands for Secure Shell. It is a secured method of connecting to network device remotely,...

 What is the difference between KVM and OpenVZ? Which is best for me?

KVM is more for advanced users since it requires an installation of a OS from an ISO where OpenVZ...

 What is the difference between SSD and SSD-Cached?

Our SSD VPS servers are built with hardware RAID10 arrays of large number of pure SSD disks. This...

 What is vSwap?

vSwap, or Virtual Swap, is a new memory management feature in RHEL 6 (CentOS 6.0) that allows an...

 What to do about high Conntrack Sessions?

Conntrack is a listing that a server uses to keep track of all incoming and outgoing connections...

 When does my bandwidth usage reset for my VPS?

Bandwidth for each VPS is measured monthly but is not based on your billing date. SolusVM...

 Where are your servers located? What datacenters do you use?

OpenVZ VPS:Buffalo, NY: ColoCrossingChicago, IL: ColoCrossingLos Angeles, CA: ColoCrossingKVM...

 Why my VPS is offline suddenly or suspended without notice ?

If you send high level of emails/send too many, outbound packets than usual(similar to dos)  or...